How to Support 24/7 Government

Screen Shot 2016-05-13 at 10.08.13 AMThe days of a 9-to-5 Monday-through- Friday government are far behind us. New service delivery models such as one-stop and smartphone-enabled Web portals, self-service apps and employee mobile devices enable today’s governments to operate 24/7 by improving efficiencies and access to information and services. Emerging technologies hold the promise of enabling continuous monitoring and automation, allowing governments to respond to constituent needs more effectively, without requiring human involvement.

Data from the Center for Digital Government’s (CDG) 2014 Digital States Survey finds the basic infrastructure and technologies that support 24/7 government — such as online payments and mobile-friendly or responsive websites — are commonplace. Additionally, 24/7 government is ubiquitous — it’s working, and it’s working well. Eighty-eight percent of citizens polled in another CDG survey say online government services are easy to use, while 87 percent of business owners and managers say they make it easier to do business with state governments.

Why Creativity is Not Enough

Screen Shot 2016-02-03 at 2.40.55 PM“Innovation is the central issue in economic prosperity,” says Michael Porter of Harvard Business School. Many companies use an innovation process that relies on ideation and brainstorming to generate creative, high-level concepts that are tested through market research. But even the most creative new products and services may be unsuccessful if the company uses an approach that lacks rigor of process, customer perspective, and scientific experimentation.