Businesses, schools and healthcare facilities are fighting an ongoing battle to do more with less. For IT departments, this means helping employees be more productive, enabling more efficient delivery of customer products and services and developing cost-cutting technology strategies. Cloud services are a key approach for purchasing and deploying IT services to support these business objectives. Commodity services like email, storage, content management, and web hosting aren’t innovative or business-specific, yet every deployment reinvents the wheel and wastes scarce IT resources on management and administration.
To maximize budget dollars, enhance delivery of citizen services, and improve workflows and employee productivity, the public sector is shifting from traditional technology models to innovative approaches such as converged infrastructures and centralized and shared resources and services. At the top of the list are subscription- and cloud-based, centrally hosted software licensing and delivery solutions such as software-as-a-service (SaaS).
Calls for fundamental IT reform have grown louder as government at all levels comes to grips with a new fiscal reality. Despite the rising intensity of the debate, the discussion has frequently rehashed the same tired and well-worn arguments. Many efforts have been strikingly unoriginal — rearranging staff, delaying capital purchases, instituting layoffs and taking other short-term measures.