Big Data has Big Promise in the Public Sector

Screen Shot 2015-11-11 at 3.44.18 PMBig data’s generating a lot of buzz these days — or is it hype? One thing’s for certain — big data is everywhere, and governments are no exception. Most governments collect and have access to as much, if not more data, than the private sector. The National Institutes of Health, for example, can access five million pictures of tumors. How many private healthcare institutions can make that claim?

Big data isn’t a magic bullet — those are in short supply — but it presents very real opportunities to transform public service by driving dramatic improvements to both citizen-facing services and internal workflow. Federal, state and local governments alike are sitting on a treasure trove of information, but often don’t know what to do with it or how to use it.

A Paradigm Shift: Technology and the Intelligent Campus

Screen Shot 2015-11-11 at 3.45.17 PMNew technological innovations aren’t just impacting teaching and learning for the better, they’re allowing K-20 institutions to improve efficiencies across every aspect of campus. In fact, a paradigm shift toward intelligent technologies in K-20 education is revolutionizing the physical campus environment. 

Imagine for a moment:

Security in an All-IP World

Screen Shot 2015-11-01 at 8.27.20 AM copyAs the migration to IP networks picks up steam, the lines between multiple networks are beginning to blur. With all-IP networks as the foundation for consolidated data, voice and video services, governments can experience the benefits of consolidated telecommunications networks, including productivity-enhancing voice services, lower operational costs, ease of use and simplified management.

SEO Demystified

Screen Shot 2015-11-15 at 12.58.03 PMMuch depends on an organization’s ability to be found online by its search engine-using target audiences through search engine optimization (SEO), the Internet marketing strategy of improving a website’s ability to be found in a search engine’s unpaid search result listings. SEO is often considered confusing and mysterious, in part because search engines are secretive about their ranking methodologies. This research paper seeks to shed light on effective SEO techniques that are based on understanding and leveraging the primary functions of search engines. While dated, it still contains much relevant information about the SEO process.

How to Support 24/7 Government

Screen Shot 2016-05-13 at 10.08.13 AMThe days of a 9-to-5 Monday-through- Friday government are far behind us. New service delivery models such as one-stop and smartphone-enabled Web portals, self-service apps and employee mobile devices enable today’s governments to operate 24/7 by improving efficiencies and access to information and services. Emerging technologies hold the promise of enabling continuous monitoring and automation, allowing governments to respond to constituent needs more effectively, without requiring human involvement.

Data from the Center for Digital Government’s (CDG) 2014 Digital States Survey finds the basic infrastructure and technologies that support 24/7 government — such as online payments and mobile-friendly or responsive websites — are commonplace. Additionally, 24/7 government is ubiquitous — it’s working, and it’s working well. Eighty-eight percent of citizens polled in another CDG survey say online government services are easy to use, while 87 percent of business owners and managers say they make it easier to do business with state governments.

Enterprise Mobility in the Public Sector

Screen Shot 2016-05-13 at 10.05.00 AMMobility isn’t a one-off pilot project or a string of siloed initiatives. It’s a mindset, and it requires comprehensive, strategic planning to succeed. Many government agencies are rolling out citizen-facing applications, point projects that improve productivity in field staff-heavy environments, mobile device-friendly websites and other low-hanging fruit deployments. Prodded by Obama Administration mandates to “mobilify” key services and increase the number of teleworking employees, federal agencies are leading the charge. State, county and city governments are not to be outdone — they’re moving towards mobility as well, albeit at a slightly slower pace.