For several years, HHS leaders have recognized the value of sharing data among state and local agencies and departments to improve overall case management. “No single area of innovation promises as much public value as the rapidly evolving areas that allow government officials to utilize data across agency and IT silos,” says Stephen Goldsmith, former deputy mayor of New York and mayor of Indianapolis, now a professor at the Harvard Kennedy School of Government.
The digitization of government is having a dramatic impact on how agencies approach data, resulting in mountains of constituent data, which is in turn fed back into government systems. If government agencies are to provide consistent and efficient citizen services, this continuous feedback loop requires data quality, accuracy and consistency. Yet many government agencies operate without the benefit of a golden record — a single version of the truth that provides a holistic view of each citizen with which it works, whether the citizen plays the role of beneficiary, student, patient, taxpayer or even criminal, according to the mission of the agency.