The days of a 9-to-5 Monday-through- Friday government are far behind us. New service delivery models such as one-stop and smartphone-enabled Web portals, self-service apps and employee mobile devices enable today’s governments to operate 24/7 by improving efficiencies and access to information and services. Emerging technologies hold the promise of enabling continuous monitoring and automation, allowing governments to respond to constituent needs more effectively, without requiring human involvement.
Data from the Center for Digital Government’s (CDG) 2014 Digital States Survey finds the basic infrastructure and technologies that support 24/7 government — such as online payments and mobile-friendly or responsive websites — are commonplace. Additionally, 24/7 government is ubiquitous — it’s working, and it’s working well. Eighty-eight percent of citizens polled in another CDG survey say online government services are easy to use, while 87 percent of business owners and managers say they make it easier to do business with state governments.
Due to constituent interaction and the nature of their mission, some agencies, such as public safety, transportation, and health and human services, have advanced their development of 24/7 capabilities. The next phase will see pervasive adoption of 24/7 strategies by all areas and all levels of government.
The transition to a comprehensive and holistic 24/7 government must not be done haphazardly; it requires careful preparation and a coordinated strategy. The purpose of this Special Report on 24/7 government is to help government leaders evaluate and prioritize the technology innovations that enable them to achieve their goals.
The report will review the results of a CDG survey distributed among government IT and administrative leaders and reveal the prevailing attitudes and trends in 24/7 government. It will also highlight technology advances that enable the extension of 24/7 government beyond current boundaries and discuss their impact on existing infrastructure, which includes a close look at solutions for hardening infrastructure, maintaining security and privacy, and ensuring connectivity.